Cornell University Cornell University CISER

CISER Computing User's Manual: FAQ

Frequently asked questions about the research servers

Getting a computing account
  • How can I get an account on CISER's computers?   more...
  • Can I download software from CISER's computers?  more...
  • I have applied for a CISER computing account, but I have not received notification about whether it has been set up.   more...
Account lockouts
Connection issues
  • I forgot my password, what should I do?   more...
  • I cannot connect with remote desktop.  I get the following error message.   more...
  • I have Windows and cannot connect with remote desktop.  I get the following RDP license error message.   more...
  • I have a Mac. Why is my Remote Desktop Connection having problems?   more...
  • Remote Desktop Web Connection isn't working. What's going on?   more...
  • Why can't I connect to the research servers with FTP?   more...
Managing research computing sessions
  • I can logon, but I see a BLANK screen. I don't see my account's desktop.  more...
  • When I log in I cannot see the previous session I was working on. Instead a new session is opened. What caused this and how can I log back in to the previous session?  more...
  • Why does the system seem so slow today?   more...
  • Why does it matter whether I disconnect or log off?  What's the difference?   more...


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